Hours of Business
Black Artefacts on-line shop is open 24 hours a day, 7 days a week, 365 days of the year (366 on leap years), so you can order at any time.
Our office is open Monday to Friday 09.00 hours to 18.00 hours. Your orders will be dealt with during these times.
How to Order Products
To order products from Black Artefacts, simply use the shopping cart. You can also pay by cheque, bank transfer or PayPal. Cheques should be made payable to ‘Black Hart Productions’. You can if you wish order by telephone or email.
The cost of postage by surface mail and packaging are included in each item unless stated otherwise. We will email to confirm your order. Most orders are delivered within 7 days, however, if there is a delay we will contact you and give you an opportunity to modify or cancel your order.
Ninety Day Refunds Guarantee
Your guarantee of satisfaction. If for any reason you are not satisfied with your Black Artefacts purchase, simply return it to us within 90 days and you will receive a FULL refund on the purchase price with no questions asked. We want you to be able to buy with confidence. Your statutory rights are not affected. In the event of any complaint please email, telephone or write to: Marjory Oman Hart at the above address. Please note that the 90-day money back guarantee does NOT apply to digital products.
IMPORTANT: Please take note that to combat TV piracy, all Black Artefacts effects are now covered by a licence agreement. By purchasing the effect you are deemed to be agreeing with the conditions of the licence.
With the purchase of any Black Artefacts effect, book or video tape, you are granted full performing rights for that particular effect or effects contained therein. This licence extends only to the original purchaser and the effect, book, video cannot be re-sold, hired or lent to any third party, organisation or company. This licence DOES NOT include the right to divulge the secret or working method of the effects or effects to any third part or parties, organisation or company whatsoever, by any means whatsoever. The right to divulge the secret or working method is retained by Black Hart Productions. The grant of this licence will be backed by legal action.
Shipping by surface mail is included in the catalogue price. Please note that shipping by surface mail outside the European Union can take up to 8-12 weeks. This delay is beyond our control. For orders outside the EU we strongly recommend the airmail shipping option. Shipping by airmail takes from 5 to 14 days The rates depend on the amount spent and will be calculated by the ‘shopping basket’. For airmail delivery the cost is added to the total cost of the order. You will be notified by email when your order is shipped. During the Covid-19 crisis we are limiting our exposure by making just one visit to the post office per week. Currently this will be every Tuesday, so unfortunately there may be a couple of days delay in shipping your order, but we hope that you understand.
It is Black Artefact’s company policy to continually develop our products. Through use whilst performing, or feedback from customers we may tweak the scripts or handling for our effects in an effort to improve our products. Occasionally we have to change suppliers as ‘components’ either cease to be manufactured or the specification changes. We will always substitute an item of equal or superior quality when this is the case.
Keep up to date with our products and offers
If you would like to receive the occasional update about new releases or special offers, please fill in the form below. You can cancel your subscription at any time. Please note that your data is only used by Black Artefacts for this mailing list and under no circumstances is ever released to any third party.